NOVUS Professional Services is seeking a direct-hire Network and Computer Support Engineer. The individual works to provide a reliable, efficient, and secure Network, Windows Server, Telecommunications, and other technology infrastructure environments. You will identify, design implement, and support technology infrastructure to help achieve business objectives with managerial direction.
Note: This role is located in Centennial, Colorado. Hybrid and remote opportunities are not available.
Employment Category: Employee
Salary: $90,000 to $110,000 + Bonus and Benefits
Work location: Centennial, Colorado
On Site / In Office
High Level Responsibilities include:
- Help drive continuous improvement on the quality and availability of technology infrastructure,
- Offer services to assist the business units or to enhance security and stability,
- Offer effective customer service of Information Technology’s internal and external customers.
- Handle initiatives with some direction, and conducts “root cause” analysis, proactive monitoring, and support for improved design, identification of risks associated with the evolution of the environment, and ensure whatever it takes type resolution/restoration with loss of service.
- Participate on projects to ensure successful transition and necessary certification of production ready/standards of technologies.
- Provide onsite and remote customer service on technical issues.
- Administrator and provide support for File/Print, Domain Controllers, Application Servers, and File Services servers in a highly distributed global enterprise environment.
- Provide input into other areas of the organization as a technical resource on infrastructure technologies (computers, servers, telecommunications, cell phones, networks, and others).
- Perform, problem diagnosis, problem resolution, capacity planning, performance tuning, maintain and implement OS upgrades and applying security patches, implementing monitoring tools to proactively administer the health of servers, and be on-call 24X7.
Skills required to be a successful candidate:
- Network & Servers:
- Design, maintain and troubleshoot:
- Application Servers,
- CISCO Network Routers,
- CISCO Network Switches
- Provides input into technology standards:
- Design, maintain and troubleshoot:
- Administration:
- Create, maintain, and support hardware and software.
- Active Directory,
- Install operating systems,
- Software patches.
- Troubleshoot, diagnose, and monitor.
- Create, maintain, and support hardware and software.
- Telecommunications:
- Supports VoIP PBX,
- Phone Sets,
- smart cell phone solutions.
- Monitor cell phone voice and data usage
- Apply appropriate plan for international and domestic users.
- Customer Service:
- Provide customer service for IT services to internal, International, and external customers and partners.
- Provide IT customer service to all computers, telephony, and network end users. Respond to IT requests placed by customers.
- Work with IT partners such as. Oracle, IFS, ViaWest, Microsoft, Cisco, Verizon, and others.
- Desktop/Laptop Computer Support:
- Provide desktop computer support,
- Repair and maintain laptop and desktop computer hardware, software, and other computing peripherals.
- IT Security and Data Security: Administers and maintains computer related security software.
- Additional responsibilities and duties may be assigned.
Client Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Company-paid Basic Life and AD&D Insurance
- Optional Supplemental Life and AD&D Insurance
- Short-term and Long-term Disability
- Company paid
- Flexible Spending Accounts
- Medical and Dependent Care
- Employee Assistance Program
- 401k Retirement Plan
- Company Match
- Paid Vacation Time
- Paid Holidays
- Tuition Assistance
