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A business does not operate in a vacuum. It has customers who want to
buy their product or service. It has suppliers that provide the raw
materials or components that it uses to develop their products or services.
There are regulatory agencies that govern the way it does business. And
there are numerous competitors striving to replace them in the
marketplace.
 All these forces push the business to adapt or die.
Analysis of these forces is key to understanding how the business needs to
invest its limited resources in the most effective manner possible to ensure
that it survives and thrives. Analysis tells the business about the
business environment, the current suite of capabilities, and the change, or
delta, that is necessary to achieve the strategic objective.
The delta becomes the initiative - the foundation of a new project. It can
include anything from simple changes to existing business processes, to the
introduction of entirely new systems - hardware and software. Business
analysis defines the imperatives, the opportunities, and the costs, so that
management can choose how to invest to maximize return.
Key Benefits
- Know where your organization is in the marketplace and in relation
to your competition
- Know your options
- Define the optimal solution set
Reference Accounts
- BellSouth
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 In 2001, BellSouth was implementing a major new data warehouse to manage
their reporting responsibilities for the state and federal governments.
They needed to analyze all data that existed in hundreds of systems
throughout the organization and decide its relevancy and necessity for the
reporting function. NOVUS was brought in and spent six months working
with system representatives and warehouse designers to map the source data
into the new warehouse. We were also able, as a result of this
in-depth analysis, to identify problems in the source systems, such as
redundancy and discrepancies in some of the data stores. This
additional information allowed BellSouth to make incremental and important
changes that improved the quality of their data.
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- SBC Communications
- In 2000, SBC wanted to integrate their Operations Support Systems (OSS)
to increase flowthru, reduce errors, and reduce both time to market and
order fulfillment. NOVUS was brought in by Integrated Architectures to
join the Enterprise Application Integration project to gather and document
the requirements at the Customer Management Layer, including Order Entry,
Customer Care, Trouble Management, and Billing. We conducted extensive
interviews with stakeholders, users, and subject matter experts,
synthesizing both 'as-is' and 'to-be' views of the SBC operating
environment. The requirements matrix served as the foundation for the
subsequent design and development efforts for the project.
- Teligent, Inc.
- After the successful implementation of their billing and customer care
systems the previous year, NOVUS was again brought in to audit the entire
revenue stream and identify leakages. Our goal was to identify
problems in the systems that were causing revenue leakage (whether software
or procedural), perform ad hoc data fixes to allow revenue to become
billable, and to design software and procedural fixes to prevent future
leakage. During this six month engagement, NOVUS Professionals
identified numerous issues, recovered a great deal of lost revenue, and
defined solutions that reduced the amount of human error that could be
introduced.
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"Always design a thing by considering it in its next larger context—
a chair in a room, a room in a house, a house in an environment, an
environment in a city plan."
-- Eero Saarinen
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