Career Highlights

Education & Certification

Additional Information 

Jerome R. Nowosatko, PMP     

Professional Profile

I am a Senior Information Technology Professional, bringing over 16 years of experience to bear in solving clients’ technical problems and realizing strategic opportunities.  A self-motivated, goal-driven individual, I have a breadth and depth of experience that sets me apart in the competitive IT field.  As a certified project manager, I have managed numerous complex software development and implementation projects involving teams spread across multiple locales and budgets up to $6 million, and I have always delivered my projects on time and within budget.  As a Senior Business Analyst, I have used my in-depth understanding of back office business systems to develop, implement, and integrate Operations Support Systems including Order Entry, Customer Care, Network Management, Usage Collection, and Billing, as well as Data Warehouse and Business Analytics systems.  I also have a great deal of experience as a Programmer/Analyst, QA Analyst, Technical Writer, and Trainer.  My client list includes aggressive startup companies as well as established Fortune 500 companies throughout the US and Mexico.
 

Core Competencies

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Career Highlights (Additional details available upon request)

Comcast Cable

November, 2005 - Present   -- Denver, Colorado

     Senior Consultant

• Developing process and toolset for parallel testing of XML interfaces Mediation/Rating/Taxation and Billing systems for VoIP offering

• Architecting end-to-end software quality assurance process for mediation and rating systems

• Developing a statistical dashboard to analyze multiple facets of development and operations groups, monitor performance, and identify opportunities for intervention and improvement

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Newmont Mining Corporation

August - September, 2005   -- Denver, Colorado

     Project Manager

• Launched a pilot workflow automation project to handle Sarbanes-Oxley critical business processes

• Prepared project definition and initiation documents in accordance with PMO methodology

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SBC Long Distance

September, 2004 - July, 2005   -- Pleasanton, California

     Revenue Assurance Auditor, Software Engineer

• Engineered a revenue recovery process to reduce the amount of revenue lost from unbillable usage due to poor system and trading partner integration

• Using a process of stepwise refinement, designed and developed a suite of software tools in Microsoft Access to realize immediate recoveries while providing a long-term solution to the unbillable usage problem

• Recovered over $5 million in unbilled revenue

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Qwest Communications

July - September, 2004 -- Denver, Colorado

     Project Manager, Revenue Assurance Auditor

• Conducted a revenue assurance audit of the entire Qwest revenue stream to identify actual and potential revenue leakage

• Analyzed process flows for usage collection, mediation, rating, and billing across four regions nation-wide and comprising nearly 100 systems

• Designed a future-state organization that will own revenue management responsibility enterprise-wide

• Managed team of three senior level consultants and an aggressive timeline

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The Management Network Group (TMNG)

July - Present -- Overland Park, Kansas

     Senior Consultant

• Performing project management, business analysis, and software engineering services for TMNG and their clients

• Developing a process and suite of tools for use in revenue recovery for the telecom industry

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Nextel Communications

September - November, 2003 -- Herndon, Virginia

     Business Analyst

• Partnered with ProLink Services to provide consulting services to their end client

• Evaluated and recommended a real-time business analytics package for major reengineering of Nextel’s Customer Relationship Management system

• Prepared detailed requirements matrix, evaluated vendor long list, and prepared shortlist recommendations for final executive selection

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Excelliant

April, 2003 - Present -- Colorado Springs, Colorado

      Sales Engineer

• Participated in proposal to Colorado Department of Revenue for Automated Driver's License Testing System

• Performed system setup and configuration at pilot sites across Colorado

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BellSouth Communications

January, 2002 - April, 2003 -- Birmingham, Alabama

      Project Manager, Data Validation Analyst

• Certified new Federal 271 data warehouse and reporting system

• Designed and implemented validation processes and procedures that reduced manpower and schedule requirements while improving accuracy through enhanced statistical analysis

• Designed and managed development of an automated validation system to provide timely validation of warehouse

• All project deliverables were on time and within budget

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BellSouth Communications

April, 2001 - October, 2001 -- Birmingham, Alabama

      Data Analyst

• Analyzed numerous feeds from 25 source systems to identify data needed in new warehouse

• Created automated tool to facilitate change management of Erwin data model

• Worked with iLog rules engineers to develop ETL and validation rules

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MediaCentric Group

October, 2000 - January, 2001 -- Tampa, Florida

      Systems Engineer, Business Analyst

• Conducted a package evaluation and selection for a billing/customer care system for ‘CLEC in a Box’ initiative

• Prepared detailed requirements matrix, evaluated vendor long list, and prepared shortlist recommendations

• Used RUP/UML to create system and business Use Cases

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SBC Communications

January - October, 2000 -- St. Louis, Missouri

      Systems Engineer, Business Analyst, Project Manager

• Conducted package evaluations for billing, customer care, network management, service activation, and web personalization systems

• Prepared detailed requirements matrix, evaluated vendor long list, and prepared shortlist recommendations

• Used RUP/UML to create system and business Use Cases

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NextLink Communications

October - December, 1999 -- Seattle, Washington

      Business Analyst, Project Manager

• Created functional and system requirements documents for OSS project to support broadband rollout

• Contributed to architecture design for OSS integration

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Telergy Communications

September - October, 1999 -- Syracuse, New York

      Systems Engineer, Business Analyst

• Contributed to architecture and design documents for OSS implementation

• Reviewed and revised UML Use Case documents

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Integrated Architectures, Inc.

September, 1999 - October, 2001 -- Colorado Springs, CO

      Systems Engineer, Business Analyst, Project Manager

• Defined an audit and control process for telecom revenue stream systems

• Created architecture document for customer management layer components of IAI's LensKit integration suite

• Defined a formal process, including document templates, for use in conducting vendor and package evaluations

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Net2000 Communications

July - August, 1999 -- Herndon, Virginia

      Systems Engineer

• Customized and implemented a project management tool to track requirements, issues, action items, configuration items, software releases, and trouble tickets

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Teligent Communications

March - July, 1999 -- Herndon, Virginia

      Revenue Assurance Auditor

• Conducted an end-to-end audit of the revenue stream systems to recover revenue from lost recurring and non-recurring charges, as well as usage records

• Identified and documented system problems that contributed to revenue leakage

• Created revised procedures for Order Entry and Service Activation to reduce human error

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Iridium Communications

February - May, 1999 -- Washington, DC

      Business Analyst

• Created an integrated spreadsheet solution to track the accrual and allocation of charges throughout the network and resellers’ systems

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Citizens Communications

January - March, 1999 -- Dallas, Texas

      Business Analyst

• Evaluated packages for billing and customer care for reengineering of Citizens’ customer management process

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Teligent Communications

October, 1997 - December, 1998 -- Reston, Virginia

      Project Manager, Systems Engineer, Business Analyst

• Managed selection, customization, testing, and integration of customer care and billing system (Saville CBP)

• Performed vendor management throughout project implementation

• Created automated tools for tracking requirements, issues, action items, and trouble tickets

• Managed development of standard and ad-hoc reports from billing

• All project deliverables in each phase were delivered on time and within budget

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Avantel

January, 1996 - September, 1997

      Project Manager -- Mexico City, Mexico

• Managed the development, testing, and implementation of a hub-and-spoke solution for Order Entry for the startup telecom company in Mexico

• Managed and coordinated teams in Colorado, Texas, Iowa, and Mexico

• Delivered system on time and within budget for company launch on August 12, 1996

• All project deliverables through two major releases were on time and within budget

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MCI Communications

October, 1992 - December, 1995 -- Colorado Springs, Colorado

      Project Manager, Systems Engineer, Business Analyst

• Managed development of client/server system to manage interface between MCI and other carriers

• Developed multiple client/server components for the NetPro network management system

• Designed numerous mainframe and client/server components for NetPro

• Two phases of client/server development delivered on time and within budget

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Banc One Services Corp.

October, 1991 - October, 1992 -- Columbus, Ohio

      Project Manager

• Managed team of 17 analysts and developers in the development of the product guide component of a new bank platform system for use throughout the US

• Created component and interface designs for platform system

• Created tools in WordPerfect to automate and standardize the creation and use of design documents

• Project was delivered to production on time and within budget

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Firemen’s Fund Mortgage Corp

February, 1990 - October, 1991 -- Farmington Hills, Michigan

      Systems Engineer, Business Analyst

• Created and refined processes and procedures for integrating mortgage bundle purchases with FFMC’s portfolio, including data validation and conversion

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Compuware Corporation

January, 1990 - September, 1997 -- Michigan, Ohio, Virginia, Colorado

      Programmer/Analyst, Business Analyst, Project Manager

• Created and delivered training programs for Project Management, Time Management, ICCP’s CDP Certification, and Argo BankPro Development

• Managed professional staff, including annual evaluations

• Participated in launching two new branches in Columbus, OH and Colorado Springs, CO

• Managed development of branch computer lab

• Contributed to proposals for new business development

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US Army

June, 1983 - December, 1989 -- South Carolina, Virginia, Texas, Wisconsin, Egypt, Italy

      Specialist

• Installed and configured first PCs to be used at NATO’s Southern Air Force Headquarters (AIRSOUTH)

• Prepared and conducted training on PC skills and application usage

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Education & Certification

Project Management Professional (PMP), Project Management Institute, 2004

Master of Science, Software Engineering, Colorado Technical University, 1996

Bachelor of Science, Information Systems Management, University of Maryland, 1989

Training in the ‘Visual Display of Quantitative Information”

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Additional Information

Working knowledge of Italian and Spanish

Licensed private pilot

Member, Project Management Institute

Member, Society of Industry Leaders

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