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 Teligent,
Inc.
October, 1997 - December, 1998
Reston, Virginia
I worked as a PROJECT
MANAGER, SYSTEMS
ENGINEER, and BUSINESS
ANALYST on a Billing and
Customer Care implementation project for this fixed-wireless telecommunications
startup company.
I first documented requirements for software customizations that Teligent was
requesting of Saville, the vendor whose package was selected for Customer Care
and Billing. Comprising 216 separate requirements spanning multiple functional
areas, the matrix was further categorized by priority and effort. This was used
to create the final Statement of Work for Saville.
I then created the Integration Test plan for the customized software. The
objectives of the plan were:
• To ensure all requested customizations were complete and
accurate
• To exercise all major functional areas to identify major
flaws
• To validate interfaces with Rating and Bill Fulfillment
I created the overall test plan, including
over 200 unique test cases, and assembled a team of three engineers tasked with
executing the plan. I was responsible for coordinating the repair and
enhancement requests between Teligent and Saville. I worked closely with
Saville developers to plan and implement bug fixes and changes to the original
SOW, prioritizing the changes into phased releases. I created an MS Access
database to track all changes by Request, Release, Functional Area, and
Component. This tool was used extensively by members of the project team to
ensure all requested changes/fixes were done, while no unauthorized ones were
slipped through.
I defined the operations procedures for the Saville CBP system in production.
I designed and managed the development of an interim solution for functional
gaps in the Saville system, including interfaces for 3rd party vendors such as
PSAP/E911, PIC/CARE, and Calling Card Fulfillment. The interim solution
was implemented in less than three months, and ran in production for over six
months.
I built and managed a team of report developers to provide custom reports to
various user groups throughout the organization. Using Crystal Reports, we
created over 100 separate reports to provide for immediate needs. This was
significant because CBP/400 is built on a proprietary database, which greatly
increased the difficulty of designing and building the reports. We also
provided Web-based reporting with user-defined field selection, filtering, and
sorting.
I also conducted extensive vendor evaluations to review alternative solutions
for Customer Care and Billing. Working with three other consultants to
evaluate commercial packages, we presented executive management with a list of
four finalists: the incumbent, DMW, Kenan/Arbor, and Portal. After reviewing the
evaluations and our recommendations, management decided to remain with Saville.
Software Packages
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MS Excel
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MS Word
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MS PowerPoint
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MS Visio
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MS Project
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MS Access
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Saville CBP
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